Old Mutual Opens Graduate Multiskilled Consultant Opportunity for 2026

Who can apply

• Bachelor’s degree
• The opportunity is aimed at graduates.
• Qualification name
• Institution
• Graduation or completion date
• Relevant subjects where useful
• Academic achievements
• Relevant projects or practical experience
• Do not make recruiters search through your curriculum vitae to determine whether you meet the main qualification requirement.
• Make it easy to identify.

How to apply

Applications are submitted directly to Old Mutual Graduate Multiskilled - we do not collect applications. Read the eligibility criteria, prepare your supporting documents, then complete your application on the official page.

Full details

Old Mutual is recruiting graduates for a Multiskilled Consultant position that combines customer service, relationship management and consultative selling in the financial services sector. Applicants need a Bachelor’s degree, strong communication and problem-solving abilities, with applications scheduled to close on 22 September 2026 at 23:59.

For graduates trying to secure their first professional opportunity, the position offers something particularly useful: direct exposure to customers while developing commercial, digital and relationship-management skills.

This is not a passive graduate placement. Successful candidates will be expected to understand customer needs, solve problems and identify appropriate service or sales opportunities.

What does an Old Mutual Multiskilled Consultant do?

The role focuses on delivering a positive customer experience across different interactions.

A Multiskilled Consultant needs to understand what customers require, manage expectations and help identify suitable solutions or service channels.

That means the position combines customer service with commercial support.

Instead of simply responding to enquiries, consultants need to listen carefully, understand the situation and determine the most appropriate way forward.

What could you be responsible for?

Successful graduates may handle responsibilities linked to customer experience, service delivery and relationship management.

These can include:

• Understanding customer needs
• Providing professional customer support
• Managing customer expectations
• Resolving customer enquiries
• Directing customers to suitable service channels
• Managing customer complaints and feedback
• Building customer relationships
• Identifying possible sales opportunities
• Using consultative selling techniques
• Supporting digital customer engagement
• Working with customer information and data
• Identifying opportunities for additional suitable services

The role therefore requires both people skills and commercial awareness.

Being friendly is useful, but the position also requires good judgement and the ability to find practical solutions.

What qualification do you need?

Applicants need a:

Bachelor’s degree

The opportunity is aimed at graduates.

Your curriculum vitae should clearly show:

Do not make recruiters search through your curriculum vitae to determine whether you meet the main qualification requirement.

Make it easy to identify.

Is previous professional experience required?

The position is aimed at graduates and entry-level candidates.

That makes it relevant to applicants who may not yet have extensive professional experience.

However, limited formal experience does not mean your curriculum vitae should contain only your qualification.

Relevant experience can also come from:

• Part-time employment
• Internships
• University projects
• Volunteer activities
• Student leadership
• Customer-facing work
• Sales experience
• Campus organisations
• Vacation work

Think about situations where you communicated with people, solved problems or took responsibility for an outcome.

Those examples can demonstrate transferable skills.

What customer-service skills could help you?

Old Mutual places strong emphasis on customer focus.

A suitable candidate should be able to communicate professionally while recognising that different customers have different needs and expectations.

Useful customer-service skills include:

• Active listening
• Clear communication
• Patience
• Problem-solving
• Professionalism
• Handling difficult conversations
• Following procedures
• Managing expectations
• Building trust

Customers may sometimes contact an organisation when they are already frustrated or uncertain.

The ability to remain professional while working towards a solution can therefore be valuable.

Why does consultative selling matter?

Consultative selling is different from trying to sell something to every customer.

It starts with understanding what the customer actually needs.

A consultant may ask questions, identify the customer’s circumstances and determine whether a particular product or service could be appropriate.

This requires:

• Listening
• Asking useful questions
• Understanding products
• Identifying opportunities
• Explaining solutions clearly
• Avoiding assumptions

The strongest approach is usually to understand first and recommend second.

That mindset is particularly important in financial services, where customer needs can differ significantly.

What computer skills could be important?

Applicants should be comfortable using computers in a professional environment.

The role requires computer literacy, including familiarity with Microsoft Office and good typing ability.

Graduates can prepare by strengthening basic skills in:

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Email communication
• Data capturing
• File management
• Professional typing

Accuracy matters when working with customer information.

Typing quickly is useful, but typing correctly is more important.

What Old Mutual systems are mentioned?

The position refers to several Old Mutual systems, including:

• BANCS
• BIZAGI
• Outlook
• CMOS

Applicants who already have experience with these systems may have useful practical knowledge.

However, do not claim experience with internal systems you have never used.

If a platform is unfamiliar, focus instead on your ability to learn new systems quickly and your existing digital skills.

Which personal qualities could help you succeed?

The role calls for several professional qualities.

These include:

• Being action oriented
• Communicating effectively
• Maintaining customer focus
• Making sound decisions
• Taking accountability
• Building trust
• Working well with others
• Learning quickly

These qualities are especially important because the role involves regular interaction with customers.

A consultant may need to make decisions, communicate clearly and take responsibility for following through on customer needs.

How can you show these skills without previous experience?

You do not need several years of employment to demonstrate professional qualities.

Graduates can use examples from university, volunteer work or other activities.

For example, instead of simply writing:

Good communication skills

show where you used those skills.

Examples could include:

• Presenting university projects
• Working on group assignments
• Assisting customers in part-time work
• Serving on a student committee
• Tutoring other students
• Volunteering at community events
• Managing enquiries for a society or organisation

Recruiters can understand your strengths more easily when you provide evidence.

Tailor your curriculum vitae around customer service, communication, problem-solving and relationship-building rather than submitting a generic graduate document. If you have retail, call-centre, hospitality, sales or volunteer experience, explain what you actually did and what responsibilities you handled.

Could the role involve sales?

Yes.

The position includes skills related to consultative selling, identifying sales opportunities and upselling.

Graduates should therefore understand that this is not purely an administrative customer-service role.

There is a commercial side to the position.

You may need to identify customer needs and recognise when another suitable product or service could provide value.

Applicants who strongly dislike customer interaction or sales-related responsibilities should consider whether this type of work matches their interests.

Why is relationship management important?

Financial-services companies rely heavily on long-term customer relationships.

Customers may interact with the organisation repeatedly across different products and life stages.

A poor experience can damage trust.

A strong consultant therefore needs to balance:

• Customer needs
• Company procedures
• Service standards
• Accuracy
• Commercial objectives

This is why relationship-building appears alongside sales and customer service in the role.

Can the role help you build transferable skills?

Yes.

Several abilities developed in customer-facing financial services can transfer into other professional roles.

These include:

• Communication
• Problem-solving
• Customer relationship management
• Sales
• Data handling
• Digital customer engagement
• Complaint resolution
• Business communication
• Commercial awareness

These skills can be useful across financial services, banking, insurance, retail, consulting and other customer-focused industries.

What should you include in your curriculum vitae?

Keep your curriculum vitae clear and relevant.

Useful sections may include:

• Personal and contact details
• Professional profile
• Bachelor’s degree
• Additional qualifications
• Computer skills
• Work experience
• Internships
• Volunteer experience
• Relevant university projects
• Leadership activities
• References where appropriate

Avoid adding information simply to make the document longer.

A shorter, relevant curriculum vitae is usually more useful than several pages filled with unrelated details.

What could make your application stronger?

Start by checking that your application clearly shows you meet the degree requirement.

Then look for evidence of the skills Old Mutual wants.

Highlight examples involving:

• Customer interaction
• Communication
• Teamwork
• Problem-solving
• Responsibility
• Sales
• Digital systems
• Data management
• Learning new tasks quickly

Do not only list qualities. Show where you have used them.

Is a salary stated?

A salary amount is not stated in the recruitment information.

Applicants should therefore avoid relying on figures published on unofficial websites or social-media posts.

If Old Mutual provides remuneration details during the recruitment process, use the information communicated directly by the company.

Do not treat estimated graduate salaries as guaranteed.

Are there Employment Equity considerations?

Old Mutual indicates that appointments may be made in line with its Employment Equity Plan and the requirements of the relevant business unit.

Applicants should complete their information accurately and allow the recruitment process to determine eligibility.

There is no benefit in misrepresenting personal details.

Where is the position based?

The Graduate Multiskilled Consultant position is based in Cape Town.

Applicants should think about the practical implications before submitting.

Consider:

• Daily transport
• Relocation if necessary
• Travel costs
• Working hours
• Whether you can realistically report to the workplace

Avoid waiting until late in the recruitment process to decide whether the location works for you.

How do you submit an application?

Applications must be completed online through Old Mutual’s recruitment system.

Applications must be submitted through the official Old Mutual online application portal.

Closing date: 22 September 2026 at 23:59

Do not leave the application until the final few minutes.

Online recruitment systems may require applicants to create an account, enter detailed information and upload documents before submission.

Give yourself enough time to complete everything properly.

What should you check before submitting?

Before pressing the final submit button, check:

• Is your cellphone number correct?
• Is your email address active?
• Is your Bachelor’s degree clearly shown?
• Is your curriculum vitae updated?
• Are all dates accurate?
• Is your employment history truthful?
• Are uploaded documents readable?
• Have you completed all required fields?
• Have you checked spelling and grammar?

Take one final look at the application as if you were the recruiter reading it for the first time.

Small mistakes can make an otherwise strong application appear careless.

Who could be a good fit for this opportunity?

The position may suit graduates who enjoy working with people and want to build experience in financial services.

It could be particularly relevant if you are interested in:

• Customer service
• Financial services
• Relationship management
• Consulting
• Sales
• Digital customer engagement
• Customer experience
• Business operations

This may not be the right role for someone looking for an entirely technical or back-office position with little customer interaction.

The position is strongly centred on understanding and assisting customers.

Final Thoughts

The Old Mutual Graduate Multiskilled Consultant opportunity gives Bachelor’s degree graduates a chance to build practical experience in customer service, financial services, sales and relationship management.

What makes the position useful for an early-career applicant is the range of transferable skills involved.

You will need to communicate clearly, solve problems, understand customer needs, use digital systems and recognise appropriate commercial opportunities.

Before submitting, tailor your curriculum vitae around these areas rather than relying on a generic graduate application.

With applications scheduled to close on 22 September 2026 at 23:59, eligible graduates should prepare their information carefully and submit before the recruitment window ends.

Frequently asked questions

Sources

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